Videoexpert is an opportunity to get an additional consultation on the products of The Virtual Shop using the form on the website. You need to click on the widget and fill out the form. After that, you will be connected to the consultant in order of the queue. Videoexpert will not see you. During the consultation, you will be able to see the equipment you’re interested in, ask clarifying questions and submit a request to purchase the product in the virtual store.
The functionality is open everyday from 9:00 to 21:00 without lunch and days off.
When using the functionality from a mobile device, you must have a stable connection to the Wi-Fi network.
How to contact the VideoExpert?
Steps for requesting a call through a video expert:
1) Select the product you are interested in in the catalog or search.
2) On the product page, click on the VideoExpert widget and answer the proposed questions.
3) Enter your contact phone number (any mobile operator).
4) Wait for an incoming call to your phone number.
5) One-way video communication will start in the widget after connecting with a consultant.
6) You can use the chat inside the widget if necessary during the consultation.
7) To complete the application, you must:
- Enter personal data (full name, passport data, e-mail, registration address)
- Choose a delivery method and address
- Choose a payment method
The consultant will ask you to write the necessary information in the chat.
8) After that, The Virtual Shop employees will contact you to clarify the details of delivery and order confirmation.
The employee's consultation is for reference only. Official information can be found on the website a1.by.
By providing information, you agree to the collection, processing and storage of personal and passport data and their use in cases that do not contradict the legislation of the Republic of Belarus.