Change your SIM
About the service
You can buy a new SIM card if it is lost/stolen, the existing one is blocked, or if you need to change the size of your current SIM card.
When replacing the SIM card, operator and subscriber forwarding is preserved.
After replacing the SIM card, the data stored on it are not automatically transferred to the new SIM card.
Who can replace the SIM card:
- all subscribers of the company (individuals and legal entities).
Types of SIM cards
eSIM
Electronic SIM-card built into the device. You do not need to install a SIM card in the slot, but you need to download the eSIM profile to your phone. The eSIM profile contains all the necessary data to connect to a mobile network.
You can replace your SIM card with an eSIM card in:
- A1 brand centers;
- your Personal Account (individuals).
ESIM is not provided to subscribers of prepaid tariffs .
MicroSIM
Reduced size SIM card. Despite the difference in size, the rest of the MicroSIM parameters (the size of the chip contact area, the amount of built-in memory, software and electrical interfaces) are identical to the parameters of ordinary SIM-cards.
You can replace your SIM card with a MicroSIM card in:
- A1 brand centers;
- at points of sale and service for authorized persons;
NanoSIM
40% less than MicroSIM. Size of 12.3 x 8.8mm and thickness of 0.7mm. The parameters are identical to those of regular SIM cards.
You can replace your SIM card with a NanoSIM card in:
- A1 brand centers;
- at points of sale and service for authorized persons;
- in the online store (when purchasing equipment).
TWIN
Two identical SIM cards with the same parameters. If you have a second mobile phone that you are using in the car, you will get rid of the need to rearrange your SIM-card from one phone to another. Before using a TWIN card in one of the phones, you must disconnect the other.
You can replace your SIM card with a TWIN card in:
- A1 brand centers;
When replacing a TWIN card, both cards from the set must be replaced.
TWIN cards not provided to subscribers of PRIVET tariff plans.
Combi-SIM
This is a combined SIM card from which you can get a standard SIM card and a MicroSim, while the plastic that remains after getting a MicroSim becomes an adapter from MicroSim to a standard SIM card.
You can replace your SIM card with a Combi-SIM card in:
- A1 brand centers;
- at points of sale and service for authorized persons.
Trio-SIM
This is a combined SIM card from which you can get a standard SIM card, a MicroSim and a NanoSIM, while the plastic that remains after getting a MicroSim/NanoSIM, becomes an adapter.
You can replace your SIM card with a Trio-SIM card in:
- A1 brand centers;
- at points of sale and service for authorized persons.
How to replace a SIM card
- For individual subscribers, the service is provided on the basis of an identity document.
- For subscribers being legal entities, the replacement of the SIM-card can be made by contacting:
- The head. The service is provided on the basis of:
- a document confirming the authority of the head* (original/copy);
- an identity document.
* The documents confirming the authority of the head are: identity document of the head of a political party, public association, its unions (associations), fund; order of appointment to the position; employment agreement/contract; civil contract; minutes of the body authorized by the charter of the organization on the election as the head of the organization.
- Another representative of the organization. The service is provided on the basis of:
- the organization’s standard form application;
- an identity document;
- a power of attorney to receive material assets.