SMS Roaming
The service allows subscribers to use only SMS, MMS and mobile Internet in the networks of roaming partners. When the SMS roaming is activated, voice calls are completely blocked, including in the territory of Belarus. In order to restore voice service, the SMS roaming service needs to be deactivated.
- Upon activation of the service, a one-time fee is charged, incoming and outgoing calls are blocked, including in the territory of Belarus.
- The subscriber cannot receive/make calls, only SMS, Internet, and MMS are available for use:
- Internet in roaming is provided automatically if the "SMS roaming" and "Mobile Internet" ("Internet for a tariff plan") services are available; Internet traffic is charged at roaming tariffs.
- Sending and receiving MMS are available when the "SMS roaming" and "MMS" services are activated; Internet traffic used for receiving/sending MMS is charged separately at roaming tariffs.
- SMS in roaming are also charged at roaming tariffs. The specifics of SMS service provision can be found at: https://www.a1.by/en/services/zvonki-i-soobscheniya/sms/p/SMS .
- When calling a subscriber who has the SMS roaming service activated, an answering machine will be set up: "Sorry, the subscriber has deactivated the voice service. Try sending an SMS".
- Internet roaming packages are available to users of the service. More information about the packages: https://www.a1.by/en/services/mezhdunarodnye-zvonki-roaming/roaming-paket-internet/p/9.11
- For correct registration in the roaming network it is recommended to restart the phone on the territory of another country.
- To restore voice communication, the SMS roaming service needs to be deactivated.
- Included traffic of the tariff plan and additional packages intended for use in Belarus is not consumed in roaming.
- SMS exchange with operators who are not A1 roaming partners is not available.
- When activating the service, all types of forwarding are deleted. After deactivating the SMS roaming service, the forwarding must be set up again.
- If the 4G network is enabled in the settings, an Internet session will be initiated when the smartphone is registered in the roaming partner's network (minimum traffic is charged).
- For more information about the service, please refer to Help and Support → Private Customers → Roaming https://support.a1.by/chastnym-klientam/rouming/sms-rouming/kak-podklyuchit-sms-rouming/.
You cannot exchange SMS messages with mobile operators which are not velcom roaming partners.
The service is provided to the company's subscribers (except for prepaid tariffs and WEB Light tariff plan users).
How to activate:
Due to the fact that once the service is activated, voice calls will not be available, we recommend activating the service immediately before traveling abroad:- in the My A1 application (Services → Available → Международные звонки.Роуминг → SMS-роуминг);
- in the Personal Account (Услуги → Доступные → Международные звонки.Роуминг → SMS-роуминг);
- Personal account;
- via SMS (in the area of reliable network reception):
- send from your number an SMS with the keyword ROAM to the number 411;
- after receiving a reply, send a second SMS with the keyword DA to the number 411;
- in A1 stores (on the basis of an identity document).
How to deactivate:
To restore voice calls in Belarus, you need to deactivate the service in one of the following ways.
- in the My A1 application (Services → Activated → SMS-роуминг);
- in the Personal Account (Услуги → Доступные → Международные звонки.Роуминг → SMS-роуминг);
- via SMS (in the area of reliable network reception):
- send an SMS with the keywords NO ROAM to the number 411; - in A1 stores (on the basis of an identity document).
- in the My A1 application (More → Roaming countries and service prices→ Countries → select the country of interest);
- in the Personal Account (Роуминг → Страны → select the country of interest);
- on the special page of the website;
- in A1 stores.