Invoice Delivery
Detailed information
A1 subscribers have the opportunity to receive regular invoices for communication services on paper by mail as part of the “Invoice Delivery” service, as well as free of charge by e-mail in PDF format.
Invoices can also be sent by email in an additional Excel format as part of the “Invoice Conversion” service.
Invoices for A1 communication services in Excel format are sent as a zip archive. You can open them using the 7zip program, which you can install yourself by downloading from: www.7-zip.org
Regular invoices are sent to your email address in PDF format without charge.
Repetition of a regular invoice for the past period by mail or when contacting A1 stores, sales and service points of official A1 dealers is carried out without charge.
The service “Invoice Delivery” is provided to all clients of the company (except for subscribers of prepaid tariffs).
The “Invoice Conversion” service is provided to the company’s clients (except for subscribers of prepaid tariffs) in accordance with the concluded contract for the provision of telecommunication services.
You can activate/deactivate the “Invoice Delivery” service by applying with an identification document to A1 stores or sales and service points of A1 official dealers.
You can change the delivery method to email, refuse to receive invoices, or change the delivery address:
- by USSD request *141*5# call (except for changing the delivery address);
- in your Personal Account;
- in A1 stores or at sales and service points of official A1 dealers (upon presentation of a passport).
You can enable/disable the “Invoice Conversion” service, change your email address and invoice format, refuse to receive invoices, or repeat an invoice for a closed period:
- in your Personal Account;
- in A1 stores or at sales and service points of official A1 dealers (upon presentation of a passport).
The cost of the “Invoice Delivery” service is 5.10 rubles/month.
The cost of the “Invoice Conversion” service is RUB 4.00/month.
The cost is written off on the 15th day of the month following the reporting month of invoicing. In case of deactivation of the “Invoice Delivery” and “Invoice Conversion” services, the cost for the services will be written off in the current month.