On improving the subscriber support system

Starting from February 7, 2020, A1, telecommunications, ICT and content services provider has suspended the bonus of 100 MB given out when contacting the Call Center. The bonus for waiting for a response from a call center specialist is replaced by a whole new customer support system that will increase the overall level of satisfaction with the quality of service.

That way, in addition to traditional methods of service management using USSD commands and SMS, for the convenience of its subscribers, A1 launched My A1 application for cost control and communication management. Now it allows mobile communications provider subscribers to manage their tariff plan, subscribe and unsubscribe from services, replenish the balance and get information about Internet traffic and free minutes left. Furthermore, My A1 has recently presented a widget, as well as an option to view payment history and manage multiple accounts, including your home Internet profile. Furthermore, until February 29, 2020, all new subscribers who first download the application will receive up to 3 GB of bonus mobile Internet traffic, depending on the tariff plan, with a validity period of 30 days.

A1 subscribers can also contact company's specialists for help in resolving any issues through a handy online chat on A1.by website. Users can ask questions and receive answers in real time from 7 a.m. to 11 p.m.

Additionally, subscribers can contact A1 specialists using the feedback form on the website, through the A1 official community pages on Facebook, Vkontakte and Odnoklassniki social networks, or through the company’s community chat on Viber. A1 community continues to function on the website as a forum for obtaining necessary information and answers to questions of interest regarding the company's deals and services. Moreover, this platform can be used not only by subscribers of the company, but also by subscribers of other operators.