On some changes in the service of A1 subscribers

A1 is revising its strategy to interact with clients by prioritizing remote sales and service channels.

For instance, the operation of eight A1 stores is temporarily suspended starting from March 23, 2020:

• Minsk: at 4 Kalvariyskaya Str.; 4 Mikhaylovsky Lane, 60 Nezavisimosti Str.; 
• Vitebsk: at 3 Beshenkovichskoye Highway; 
• Bobruisk: at 51 Minskaya Str.; 
• Mogilev: at 44 Yakubovskogo Str.; 
• Brest: at 210 Moskovskaya Str.; 
• Kalinkovichi: at 124 Sovetskaya Str.

Some of them will be subsequently restarted as online stores, or interactive storefronts, where Internet visitors with the help of sales employees will be able to study online any device of interest, get advice, and make a purchase with delivery to the specified address.

To select the nearest store in your locality and check its current operating mode, use the My A1 application or click here. During the period of closing the store at 124 Sovetskaya Str., the nearest operating A1 store for residents of Kalinkovichi will be a store in Mozyr at 26 Neftestroitelei Str.

As an alternative to visiting stores, A1 offers its subscribers to receive services using their subscriber numbers (change of the tariff plan, connection or disconnection of the necessary services, consultations on charges, etc.) with the help of online assistants on the A1.by website, in the My A1 application, as well as via a telephone in the contact center 150. The A1 online store will help acquire equipment and connect new SIM-cards with the selected tariff plan including home delivery.