On measures taken by A1 in connection with the spread of COVID-19 in Belarus

Understanding the critical importance of telecommunication services and taking into account the possible decrease of country population mobility due to the spread of the coronavirus, A1 closely monitors developments and measures taken by competent authorities to prevent and control the spread of the coronavirus in Belarus.

In accordance with the A1 Corporate Business Continuity Plan, company specialists carried out relevant activities to monitor the technical status of the network and prepare it for increased loads. The mobile (2G/3G/4G) and fixed communication networks are currently ready for double and more loads on the existing infrastructure.

Moreover, A1 guarantees its clients the continuous provision of technical support without interruption and in full:

• A1 stores all over the country, including the online store, will continue to operate as before (in case of changes in the store working hours, the company will inform about this);
• A1 specialists will continue to provide the necessary support and advise subscribers on all issues of communication services via the contact center telephone number 150, through an online chat on the website www.A1.by, as well as via the official pages on social networks;
• technical services responsible for maintaining the mobile and fixed communication networks, data storage and entertainment services will continue to operate as before.

A1 will continue to take measures to ensure that its clients stay connected, remotely manage business, as well as have access to a variety of entertainment content.